Casino and Gaming Services

Kroll is increasingly recognized in Asia Pacific and around the world as a trusted independent advisor for both regulators and regulated entities to provide expert oversight of AML/CFT, financial crime and responsible gambling remediation programs.

In Australia, Kroll has been appointed by regulators as the independent monitor for two large casinos.

As the independent monitor, Kroll oversees and monitors the significant remediation program being implemented by the casinos across their AML/CFT and gambling harm minimization programs, and also supports the regulators in improving their effectiveness as the supervisor of the casino and gaming industries. 

Kroll is regularly engaged by leading online gaming companies to support with the design and implementation of customer risk assessments, to identify reputational or other risks pertaining to customers and to assess the source of funds and source of wealth of VIP and high turnover customers from both a financial crime and community harm standpoint.  

Kroll conducted market analysis of the extent of online gambling sector activity by European regulated companies in so-called ‘grey markets’; the direction of legislation and enforcement activity by local authorities against operators engaged in this activity; and the likely impact of such activity on perception of these operators’ business in their home market. 

Following concerns that a joint-venture agreement with a low-profile Hong Kong and Philippines-based online gambling operator would impact a key license, a North American online gambling company engaged Kroll to conduct a comprehensive, multi-month assessment of the operator’s ownership and affiliations with organized crime. The assessment used a combination of multi-language investigative research, on-ground inquiries, and remote inquiries among global gambling industry and official sources to identify previously unidentified stakeholders.  

Kroll was retained by a large online gambling company to develop strategic intelligence on its main competitors across multiple offshore jurisdictions. The research addressed allegations of intellectual property theft, identified potential coordination between competitors, demonstrated ownership of several of the groups despite opaque offshore structures, and clarified exposure to sanctioned jurisdictions. 

A U.S. gaming equipment manufacturer hired Kroll to investigate an international partner after allegations surfaced regarding the individual’s improper business activities and ties to organized crime. Kroll’s investigation spanned three continents and developed evidence of material misstatements and omissions that led to a successful outcome for the client.