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Cyber Incident Response Services

Kroll is the largest global IR provider with experienced responders who can handle the entire security incident lifecycle.

Kroll Cyber Risk experts respond to over 3,000 security events every year. We manage incidents of all types, complexity and severity for organizations across diverse industries. You can count on Kroll’s unique frontline experience not only in a crisis, but also for proactive planning and mitigation strategies.

We are among the top service providers preferred by major cyber insurance companies and offer client-friendly incident response retainers for peace of mind.

Fast and Efficient Deployment via Onsite and Remote Incident Response Capabilities

Whether your incident is the result of a malicious hacker or accidental exposure by an employee, Kroll can help now. Our global network of certified security and digital forensic experts can deploy remote solutions quickly and/or be onsite within hours to help you contain the situation and determine next steps.

Our incident response investigations follow the Kroll Intrusion Lifecycle, a step-by-step guide to the attack patterns our experts have observed through thousands of investigations each year.

Kroll is a leading provider of end-to-end cybersecurity, digital forensics and breach response services, and will help you make informed decisions at every stage, from proactive preparation to consumer notification and remediation. Our goal, working alongside your counsel and insurance carrier, is to smoothly guide you to recovery — one that leaves you standing in the best defensible position, reputation intact, and where business can proceed with minimal disruption.

The Kroll Intrusion Lifecycle: Threat Actor Behavior from a Visual Perspective

Kroll Intrusion Lifecycle

Common Threats Addressed by Our Incident Response Team

Business Email Compromise and Wire Fraud

Insider Threats and Accidental Data Loss

Advanced Persistent Threats (APT)

Third Party and Vendor-Related Risks

Malware, Keyloggers, and Backdoors

Cryptocurrency Theft

Ransomware

Targeted Intellectual Property Theft

Payment Card Fraud (PCI/PFI)

Web Application Attacks and Password Theft

Kroll Offers a Continuum of Services for the Multifaceted Nature of Incident Response

  • PHI and PII Identification

    By providing you with a master notification list that clearly identifies the types of PHI or PII involved, we can help you avoid costly over-notification while still delivering targeted messages and remediation services to those affected.

  • Data Breach Notification Services

    Protect your brand and reestablish trust with the individuals impacted by a data loss by matching the response to the harm caused by a breach.

  • Incident Remediation and Recovery Services

    Expedite system recovery and minimize business disruption, with services including device and server reimaging, active directory rebuilding, network segmentation, hardware upgrades or replacements, patch management and network hardening.

  • Strategic Communications

    Deftly navigate a host of risk and reputational landmines caused by a cyber crisis with a full suite of strategic communications support for incident response, preparedness and training. 

  • Malware Analysis and Reverse Engineering

    Further understand any code-related event through our in-depth technical analysis of benign and malicious code.

Benefit From Client-friendly Incident Response Retainers

  • Includes proactive and reactive services
  • No loss of money at end of term
  • No required use of Kroll tools or applications
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  • No automatic renewals or price accelerations
  • Includes data response services that are core Kroll capabilities (e.g., Notification, Call Center, Monitoring and Consumer Restoration)
  • Key cyber insurance relationships, including some of the biggest underwriters in the world

Kroll in Action

Containment and Remediation of Cyberattack That Compromised Personally Identifying Information (PII)

Client: Major Company in U.S. Transportation Industry

Client Problem

The client contacted Kroll late on a Friday afternoon that it had suffered a cyberattack. The organization, which served a large national and international clientele, needed to contain and remediate the incident. It also would need to notify persons whose PII had been compromised and report the incident to regulators. 

How Kroll Resolved The Problem

  • Kroll deployed a response within two hours and had personnel onsite at the client’s headquarters by the next morning. The team eventually scaled from two investigators to 12 within 48 hours over the weekend. 
  • Upon identifying specific indicators of compromise (IOCs), we were able to eradicate the actor and establish containment; we also provided ongoing monitoring of the containment strategy to help assure effectiveness.
  • We created a disposition matrix, whereby we cross-referenced compromised machines with compromised individuals’ data.

Outcome

Our investigators were able to restore the client’s system with minimal disruption to its operations. Additionally, the findings of our disposition matrix enabled the client to refine its notification list with pinpoint accuracy.

Consequently, instead of implementing costly blanket notification (which also often generates intense media coverage), the client was able to notify and address the concerns of a much smaller subset of affected persons. The client ultimately not only dramatically reduced its notification and remediation costs, but also was able to provide regulators with precise details of the incident’s scope and effects.

Fortify Your Response Capabilities

Threats are growing in volume and sophistication and come from multiple directions. Leverage the frontline experience of our incident response and digital forensics team for multifaceted and confident response anywhere, anytime.

 

Looking for Business Continuity/Disaster Recovery Solutions?

Disruptions can happen anywhere, anytime. As threats grow in the digital sphere, organizations remain vulnerable to onsite attacks, including natural disasters, workplace violence and a range of other physical threats. A well-structured business continuity and disaster recovery plan emphasizes the safety of employees, security of data and the quick recovery and maintenance of essential functions. Reach out to our business continuity experts to develop a comprehensive plan for unforeseeable events that could affect your business.

Cyber Risk at Scale: Safeguarding Portfolio Value in Private Equity

This report assesses trends in cybersecurity risk management across private equity funds. Offering insights into peer approaches, resource commitment and governance.

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Safeguarding Portfolio Value in Private Equity

Frequently Asked Questions

Cyber incident response is the process of responding to, managing and mitigating cyber security incidents. Its goal is to limit the damage and disruption caused by cyber-attacks and, where necessary, to restore operations as quickly as possible. When an organization is impacted by a cyber security breach, a clear perspective is required to take control of the situation and respond effectively to protect assets, operations and reputation. Timely incident response support helps companies to quickly contain the compromise and smoothly achieve recovery, leaving them in the strongest position possible, with minimal business disruption and their reputation intact.

Stay Ahead with Kroll

Data Collection and Preservation

Improve investigations and reduce your potential for litigation and fines with the strict chain-of-custody protocol our experts follow at every stage of the data collection process.

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Mobile Device Forensics

With a global mobile device forensics team and a proven track record in investigation and litigation support, Kroll enables key digital insights to be accessed quickly and securely.

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Data Recovery and Forensic Analysis

Kroll's expertise establishes whether data was compromised and to what extent. We uncover actionable information, leaving you better prepared to manage a future incident.

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Computer Forensics

Kroll's computer forensics experts ensure that no digital evidence is overlooked and assist at any stage of an investigation or litigation, regardless of the number or location of data sources.

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Malware Analysis and Reverse Engineering

Kroll’s Malware Analysis and Reverse Engineering team draws from decades of private and public-sector experience, across all industries, to deliver actionable findings through in-depth technical analysis of benign and malicious code.

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Cyber Risk Retainer

Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.

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